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Standardisation Services

Issues related to standardisation in the service sector

Programme or seminar
CEN Communication Campaign

The European Committee for Standardization (CEN), whose Spanish member is the Spanish Association for Standardization, UNE, has launched the Communication Campaign "Standards4ServicesFacilitating standards for success".

Through #Standards4Services, in a didactic way, CEN explained how service standards are formulated and their benefits for the European services industry and consumers.

Further information

Human Resources Management in UNE
Spain and competitiveness in tourism

Spain is the most competitive country in the world according to the World Economic Forum's Tourism Competitiveness Index 2019. The Spanish Association for Standardization, UNE, contributes to promoting the quality and competitiveness of Spanish tourism through various standards that help companies in the sector to achieve international standards of quality, safety, professionalism and accessibility.

UNE is a key factor in the design of the new Spanish tourism model. For example, it participates in UNETUR, promoted by the State Secretariat for Tourism, with the support of SEGITTUR, ICTE, ITH and UNE.

Learn about UNE standards, led by the Spanish tourism sector in the recent report Support for standardisation in the tourism sector.

Further information

Joint Initiative for Standardisation. Action 12

Within the framework of the Joint Initiative for Standardisation (JIS), Action 12 is aimed at promoting the further development and use of European standards in the field of services.

Its main purpose is for organisations to benefit from a genuine Single Market for the service industry.

Standards are strategic allies of European service organisations, contributing to improving their competitiveness and the quality of services provided. 

Further information

To find out more

CEN/TC 447 Horizontal standards for the provision of services

Its work programme includes the drafting of the following European standards:

  • Agreements and contracts
  • Selecting a service provider (in the area of both public and private procurement)
  • Criteria and parameters for measuring service quality
  • Terminology and definitions in the scope of services

You can have a say in the drafting of these projects for European standards by participating in CTN 309/SC 1 “Horizontal Standards in Services”.

Further information

CEN Guide 15. Drawing up standards in the service sector

The European Committee for Standardization (CEN) published the CEN 15:2012 Guide, which provides support, guidelines and a methodology for the development of standards in the field of services, whether generally applicable or for a specific sector.

The Guide, translated by the Spanish Association for Standardization, UNE, is available in Spanish.

CEN Guide 15

Standards for the service sector on the website of DG GROW

The European Commission DG GROW has allotted a space specifically dedicated to standardisation in services on its website.

Use this link to keep up to date with policies and new developments related to standardisation in the field of services.

The European Commission's DG GROW