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Committee

Committee:

CTN 309 - Services

Secretary:
UNE - ASOCIACIÓN ESPAÑOLA DE NORMALIZACIÓN
Field of Activity:
Standardization of: - Horizontal aspects which are common to the different service sectors or a group of them. Horizontal aspects are considered those phases a service normally undergoes (design, commercialization and marketing, provision, billing, revision or service termination) as well as their management, procedures and excellence, among others; and of, - The activity of specific services, in all aspects useful to define and distinguish them (internal organization, quality requirements, service level or other), as long as they do not have their own committee. Excluding services which are the competence of other CTN.
Structure:

SC 1 Normas horizontales en servicios

GT 2 Tattooing services

GT 5 Online gambling

International Relations:

ISO/TC 232  Education and learning services

ISO/TC 286  Collaborative business relationship management

ISO/TC 312  Excellence in service

CEN/TC 435  Project Committee - Tattooing services

CEN/TC 447  Horizontal standards for the provision of services

CEN/TC 456  Online Gambling

Standards developed by the committee: CTN 309: 18

UNE-ISO 23592:2025

Status: VIGENTE / 2025-07-16

Service excellence. Principles and model.

UNE-ISO 21001:2018/Amd 1:2024

Status: VIGENTE / 2024-04-03

Educational organizations — Management systems for educational organizations — Requirements with guidance for use — Amendment 1: Climate action changes

UNE-ISO 44001:2017/Amd 1:2024

Status: VIGENTE / 2024-03-06

Collaborative business relationship management systems — Requirements and framework — Amendment 1: Climate action changes

UNE-EN 17531:2022+A1:2023

Status: VIGENTE / 2023-10-25

Reporting in support of supervision of online gambling services by the gambling regulatory authorities of the Member States

UNE 309001:2023

Status: VIGENTE / 2023-10-04

Residential placement services. Application of the EN ISO 9001:2015 Standard in residential placement services.

UNE-ISO 22458:2023

Status: VIGENTE / 2023-05-31

Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service

UNE-ISO 20400:2017

Status: VIGENTE / 2023-04-05

Sustainable procurement. Guidance

UNE-ISO 44001:2017

Status: VIGENTE / 2022-10-30

Collaborative business relationship management systems — Framework

UNE-EN 17371-2:2022

Status: VIGENTE / 2022-06-08

Provision of services - Part 2: Services Contracts - Guidance for the design, content and structure of contracts

UNE-CEN/TS 16880:2015

Status: VIGENTE / 2022-02-23

Service excellence - Creating outstanding customer experiences through service excellence

UNE-EN 17371-1:2021

Status: VIGENTE / 2021-11-17

Provision of services - Part 1: Service procurement - Guidance for the assessment of the capacity of service providers and evaluation of service proposals

UNE-EN 17371-3:2021

Status: VIGENTE / 2021-04-14

Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts

UNE-EN 17169:2020

Status: VIGENTE / 2020-07-08

Tattooing - Safe and hygienic practice.

UNE-ISO 21001:2018

Status: VIGENTE / 2018-12-26

Educational organizations — Management systems for educational organizations — Requirements with guidance for use

UNE 15896:2015

Status: VIGENTE / 2015-09-30

Value added purchasing management.

EA 0054:2015

Status: VALID / 2015-04-01

Servicies for sport activities

UNE-CEN GUIA 15:2012 IN

Status: VIGENTE / 2012-11-14

Guidance document for the development of service standards

UNE-EN 17531:2022

Status: ANULADA / 2023-10-25

Reporting in support of supervision of online gambling services by the gambling regulatory authorities of the Member States