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UNE-EN 14012:2009
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UNE-EN 14012:2009

Servicios postales. Calidad del servicio. Mediciones de reclamaciones y procedimientos de indemnización.

Postal services - Quality of service - Complaints handling principles

Services postaux - Qualité du service - Principes de traitement des réclamations

Publication Date:
2009-09-16 /Anulada
Cancellation date:
2020-04-01
Version confirmed on:
2014-01-01
ICS:

03.240 / Postal services

CTN:

CTN 156 - Postal services

International equivalences:

EN 14012:2008 (Identical)

Cancellations:

It is cancelled by: UNE-EN 14012:2019 (Ratificada)

Cancel: UNE-EN 14012:2003