UNE-EN 14012:2003

Servicios postales. Calidad del servicio. Mediciones de reclamaciones y procedimientos de indemnización.

Postal services. Quality of service. Measurements of Complaints and Redress Procedures

Services postaux. Qualité du service. Mesure des réclamations et procedures de réparation.

Publication Date:

2003-09-26 /Anulada

Cancellation date:

2009-09-16

ICS:

CTN:

International equivalences:

EN 14012:2003 (Identical)

Cancellations:

It is cancelled by: UNE-EN 14012:2009

This standard is available in:

Print and digital format

Spanish