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The UNE-ISO 37002 Whistleblowing Management Systems standard has been published

21/10/2021

Sometimes certain behaviour can occur within organisations that constitute irregularities (breaches of legislation, breaches of codes of conduct or actions or omissions that cause damage, among other things) can remain hidden and do not become known internally.

En muchas ocasiones, la falta de confianza o el miedo a las represalias impide que los empleados de una organización u otras personas conocedoras de esas irregularidades, las pongan de manifiesto.

En este contexto, y como entidad de referencia en buen gobierno y transparencia en nuestro país, la Asociación Española de Normalización, UNE, ha publicado la Norma UNE-ISO 37002 Sistemas de gestión de la denuncia de irregularidades. Directrices.

This global standard gives guidelines for establishing, implementing and maintaining an effective whistleblowing management system based on the principles of trust, impartiality and protection in the following four steps: receiving, assessing, addressing and concluding.

It is a fundamental tool for organisations that, in order to generate a culture of compliance, wish to obtain information on these irregularities. 

Además, puede ser de especial interés para aquellas organizaciones que tengan implantado un sistema de gestión de compliance o para las que, en un futuro, tengan que cumplir con la legislación que a nivel nacional trasponga la Directiva (UE) 2019/1937 relativa a la protección de las personas que informen sobre infracciones del Derecho de la Unión.

The guidelines of this document are generic and intended to be applicable to all organisations, regardless of type, size, nature of activity, and whether in the public, private or not-for profit sectors.

When establishing only guidelines (recommendations) and not requirements, UNE-ISO 37002 will not be a certifiable standard.

The UNE-ISO Standard adopts the ISO 37002 standard in Spanish, in which 12 Spanish-speaking countries have participated in the translation from English, seeking to ensure common terminology in whistleblowing management systems for Spanish-speaking countries.