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Smart Cities


​UNE quiere conmemorar el día Mundial de las Ciudades, que como cada año se celebra el 31 de octubre, sumando dos nuevas normas técnicas nacionales al catálogo que están sirviendo de base para elaborar estándares internacionales. The new standards include, on one hand, the new version the Standard UNE 178501:2018 Management System for Smart Tourist Destinations Requirements, a standard that specifies the requirements for implementing a management system for Smart Tourist Destination. This standard covers the 5 pillars of governance, innovation, use of technologies, universal access and sustainability in such destinations. This standard was first published in 2016 and has now been updated and improved, following a diagnosis relating to its practical application in 4 destinations: Benidorm, Sanxenxo, Jaca and the Valle de Aran.

The standard can be applied to all kinds of tourist destinations; among other requirements, it includes those relating to the context of the tourist destination, leadership and commitment, risks and opportunities, planning and objectives, and tourists' and citizens' evaluations and satisfaction.

In addition to this standard, UNE has also published the Standard UNE 178502:2018 Indicators and Tools for Smart Tourist Destinations, which establishes the features of a Smart Tourist Destination Platform that is capable of offering a comprehensive vision of the destination and ensuring quality in the tourism-related data.

To achieve this, the platform must facilitate decision-making, enable the coordination of services in order to offer tourists a better experience, and offer information in an open data format so that it can be used both by tourists and by all players in the sector in order to identify business opportunities aimed at increasing efficiency, sustainability and quality in the services provided.

The development of these standards, which are the first of their kind in the world, has been led by SEGITTUR (the State Company for Innovation Management and Tourist Technologies), which coordinates the working group responsible for drafting these standards within UNE's Technical Standardisation Committee 178 on Smart Cities.

In total, 25 standards have already been published that will contribute to the transformation towards a smart city, and Spain has taken on a prominent role in this field.