25 May 2020. The Spanish Association for Standardisation-UNE, in collaboration with the Institute for Spanish Tourism Quality (ICTE), has published the UNE OO66 series of specifications , which establish the guidelines and recommendations to reduce the risk of the spread of coronavirus SARS-CoV-2 in the tourism sector. UNE and the ICTE are making this document available free of charge to everyone via their websites.
The UNE 0066 Specification is made up of a series of parts aimed at the safe provision of tourist services. In this first phase, 12 UNE specifications have been developed for the following subsectors: Restaurants and Catering services, Hotels and tourist apartments, Inns/Hostels, Campsites and Holiday Resorts, Rural Accommodation, Tourist Guides, Golf Courses, Museums and Heritage Sites, Spas, Tourist Information Offices, Active Tourism, Ecotourism and Travel Agencies.
These specifications have been drawn up in record time by the ICTE, in collaboration with the Secretary of State for Tourism, the Autonomous Communities, representatives of the Municipalities designated by the Spanish Federation of Municipalities and Provinces (FEMP), experts appointed by the main tourism employer associations, the unions with the highest level of implementation in the Country and the occupational risk prevention associations AESPLA and PRLInnovación. It was precisely the Secretary of State for Tourism who entrusted the ICTE with the task of drafting agreed and homogeneous protocols in all the Autonomous Communities.
Public-private collaboration has been key to harmonising guidelines, which have subsequently been validated by the Ministry of Health. The proposed measures are aimed at the sector and are added to the measures of social distancing, barrier gestures and the use of face masks intended for the population and tourists.
These guidelines address aspects such as the drafting of a contingency plan, cleaning and disinfection, access and capacity control, the personal protective equipment for staff, and the prioritisation of online bookings and payments to avoid contact. They complement the existing sectoral UNE Standards on tourism quality that help to improve the competitiveness and sustainability of the sector.
In a second phase, new UNE specifications will be added for visits to wineries, industrial organisations, cultural and historical sites, tourist coach companies, car rental, cable transport and water transport companies, nautical sports and facilities, night leisure, singular public spaces, beaches, protected natural spaces, amusement and leisure parks and MICE tourism.
These UNE Specifications are key tools, backed by healthcare experts, for the implementation of a series of hygiene and health safety protocols that guarantee the minimisation of risk of infection from coronavirus. They will also avoid a territorial dispersion of protocols and help prepare for the reopening of the tourism sector once the lockdown measures are eased, promoting the image of Spain as a safe tourist destination.