The Spanish Association for Standardization (UNE), held a meeting today to present the new standard UNE 179011 Health services. Teleconsultation, that establishes the minimum requirements to be met by remote consultation services provided by private, public or mixed management organisations, and this way ensure that patients receive proper services.
The UNE standard on Teleconsultation addresses aspects such as modalities, healthcare services, associated technology, the healthcare process and the quality assessment of the remote consultation service.
The COVID-19 pandemic resulted in the rapid adoption of remote consultations, mainly to reduce the risk of infection, but also because it allowed many patients to easily consult doctors from the comfort of their own home. Its use among healthcare professionals and patients has been growing in order to provide more people with access to healthcare, reduce wait times and avoid unnecessary travel.
Attending the event were Paloma García, Antonio Torres and Cristina Hernán from UNE; Yolanda Agra, from the Public Health Department of the Ministry of Health; Rosa Arroyo, of the General Council of Official Medical Associations; Mira Bagüés, from Tunstall Ibérica; Roberto Martín, from Quirónsalud; and Mónica García, from the Sant Joan d'Alacant University Hospital.
If you want to learn about other standards in the health sector, we invite you to visit the following link, where the Report on Standardization in Medical Products and Services is available.
Programme
10:00 Welcome and opening remarks
- Paloma García
Director of Standardization Programmes and Stakeholder Engagement at UNE
11:10 Benefits and risks of teleconsultation
- Yolanda Agra
Deputy Director General of Healthcare Quality at the Department of Public Health.
Ministry of Health
11:25 Need for the UNE 179011 Standard
- Antonio Torres
Chairman of CTN-UNE 179
11:40 Round Table: Standardized teleconsultation to improve healthcare
- The process of preparation to guarantee results
- Cristina Hernán
Head of Healthcare at UNE
- Managing teleconsultation services
- Rosa Arroyo
Deputy Secretary of the General Council of Official Associations of Doctors
- Technology associated with the teleconsultation service
- Miren Bagües
Digital Healthcare Product Manager at Tunstall Ibérica
- The teleconsultation healthcare process
- Roberto Martín
Department Head in Cardiology at Quironsalud
- Evaluating service quality
- Mónica García
Head of the Quality Unit at the Sant Joan d'Alacant University Hospital
and C.E. Stma. Faz de la Comunidad Valenciana
12:55 Open debate among attendees
13:15 Closing
- Paloma García
Director of Standardization Programmes and Stakeholder Engagement at UNE
Speakers
Paloma García
Director of Standardization Programmes and Stakeholder Engagement UNE
Yolanda Agra
Deputy Director General of Healthcare Quality
Ministry of Health
Antonio Torres
Chairman
CTN-UNE 179
Cristina Hernán
Healthcare Director
UNE
Rosa Arroyo
Deputy Secretary
of the General Council of Official Associations of Doctors
Miren Bagües
Digital Healthcare Product Manager
Tunstall Ibérica
Roberto Martín
Department Head in Cardiology
Quironsalud
Mónica García
Head of the Quality
Unit
University Hospital of Sant Joan d'Alacant C.E. Stma. Faz
Valencia
