Centros de contacto con el cliente. Requisitos para la prestación del servicio
Customer Contact Centres - Requirements for service provision
Centres de contact clients - Exigences relatives à la délivrance du service
Buy on AENOR
See part of the content of the standard
03.080.30 / Services for consumers
CTN GET14 - Customer contact centres
EN 15838:2009 (Identical)
It is cancelled by: UNE-EN ISO 18295-1:2018
It is cancelled by: UNE-EN ISO 18295-2:2018
