ISO 10003:2018

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations

Management de la qualité — Satisfaction du client — Lignes directrices relatives à la résolution externe de conflits aux organismes

Date:

2018-07-16 / Published

ICS:

Committee:

ISO/TC 176/SC 3 - Supporting technologies

Relación con otras normas ISO:

This standard is available in:

Digital format

Ingles / Frances