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ISO 18295-2:2017

ISO 18295-2:2017

Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres

Centres de contact clients — Partie 2: Exigences relatives aux donneurs d'ordre faisant appel aux services de centres de contact clients

Date:

2017-07-06 / Published

ICS:

03.080.30 - Services for consumers. Including hotels, restaurants, washing, cleaning, removals, funerals, real estate, vehicle repair and servicing, furniture removals, services for elderly, sheltered housing services for elderly, sheltered housing, etc.

Committee:

ISO/TMBG - Technical Management Board - groups

This standard is available in:

Digital format

Ingles / Frances