Cartas de servicios. Requisitos.
Client service charter. Requirements.
Charte du services au client. Exigences.
Buy on AENOR
See part of the content of the standard
01.140.30 / Documents in administration, commerce and industry
03.080.30 / Services for consumers
03.120.01 / Quality in general
CTN 93 - Consumers
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Español / Inglés / Polaco
